Unified communications and collaboration is versatile term that takes the various methods used in conference calls such as text, audio, video and virtual white boards and makes them available through a single interface.
In its broadest sense, UC can encompass all forms of communications that are exchanged via a network to include other forms of communications such as Internet Protocol Television (IPTV) and digital signageCommunications as they become an integrated part of the network communications deployment and may be directed as one-to-one communications or broadcast communications from one to many.
UC allows an individual to send a message on one medium and receive the same communication on another medium. For example, one can receive a voicemail message and choose to access it through e-mail or a cell phone. If the sender is online according to the presence information and currently accepts calls, the response can be sent immediately through text chat or a video call. Otherwise, it may be sent as a non-real-time message that can be accessed through a variety of media.
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